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KCP&L offers customers four-month payment plan following complaints over high bills

Customers will still receive disconnection notices, however, power won't be shut off through Sept. 30.

Posted: Aug 31, 2018 1:13 PM
Updated: Aug 31, 2018 6:48 PM

(KANSAS CITY, Mo.) KCP&L is offering customers a four-month payment plan and says it will not disconnect residential customers through the month of September following complaints over high bills.

The utility made the announcement Friday.

Customers will still receive disconnection notices, however, power won't be shut off through Sept. 30.

"We understand that our customers are feeling the stress of higher bills due to one of the hottest summers on record," said Chuck Caisley, Chief Customer Officer. "We are providing extra time and additional payment options to help customers manage this expense."

To sign up for the payment plan, customers need to call the KCP&L customer care center after the Labor Day holiday at (816) 471-5275 or (888) 471-5275.

"To ensure service isn't interrupted in October, it's important that customers call us in September to make payment arrangements," Caisley said.

An online petition asking for an audit of the utility has garnered more than 56,000 signatures.

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