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Month: October 2026

Digital for efficiency, human for empathy: What renter preferences reveal about modern customer expectations

The debate over digital versus human customer service has produced no shortage of hot takes. Technology evangelists proclaim the end of the call center. Traditionalists warn against losing the personal touch. But both perspectives miss the more important truth emerging from actual customer behavior. New survey data in the 2026 Resident Experience Management Report from

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Rethinking the cost of engagement rings

Rethinking the cost of engagement rings

For generations, buying an engagement ring has come with some fairly specific expectations. It should be beautiful, and it should last. According to decades of advertising and popular culture, it should also cost a substantial amount of money, roughly three months of salary, per conventional wisdom. Somewhere along the way, the price itself became part

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The pros and cons of being a surrogate

The pros and cons of being a surrogate

Deciding whether to become a gestational surrogate — someone who carries a pregnancy for intended parents using an embryo created through in vitro fertilization (IVF) — is a personal choice that affects both you and your family. While every surrogacy process is unique, all journeys require careful thought, honest conversations, and a clear understanding of

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