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Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

Nearly 9 in 10 companies will have AI talking to customers by year's end. Can it tell when you've had enough?

By the end of the year, 88% of companies expect to have AI agents handling some of their customer conversations, according to a 2026 Sinch survey of 2,527 senior decision-makers across 10 countries. That doesn’t mean human representatives are out of the picture. Gartner reported that nearly 80% of customer service organizations plan to reshape

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